In the manufacturing world, systems and processes are king. Leaders in this realm know that their success and their jobs depend on the ability of their teams to operate in the most efficient manner possible. That's why this manufacturing executive's comment was so surprising. We were discussing one of his manufacturing leaders when he said: "She has to realize that relationships will outlast processes". He went on to explain that before process and systems can work to their highest efficiency, there has to be trust, communication and connection.
We live in a world of systems. We are expected to cut waste and increase profits. Leaders today are judged on their ability to produce and to get results. What we fail to understand is that when we fail to build strong relationships, we inhibit our ability to achieve our goals. Believing that systems and processes alone will lead to success is short-term thinking. Teams that have a strong infrastructure based on solid relationships produce long-term success.
The above-mentioned seasoned executive's wisdom is something we should strongly consider as we lead those within our circle of influence. When we realize that our relationships will outlast our processes, we will make a difference.
Dr. Larry Little, CEO